Protecting You: Information Security
Our Commitment To You
Members’ account security and personal information is a top priority for Affinity Plus. We have teams of dedicated professionals who anticipate, deal with and help prevent security threats to our members.
What We Do
- We encrypt all data and wireless communications.
- No personal or financial information is ever stored on your computer or smartphone.
- Our online banking automatically logs you out after 10 minutes of inactivity.
- Our mobile app automatically logs you out after 3 minutes of inactivity.
- We monitor payment channels for suspicious transactions to detect fraud.
What You Can Do
Here's a list of tips from your Affinity Plus Information Security team:
- Keep your accounts up to date with Affinity Plus if your address, phone or contacts change.
- Go paperless and use Affinity Plus’ secure Online and Mobile Banking services.
- Affinity Plus will never ask you for your user ID or password.
- Monitor your accounts:
- Monitor all statements, bills and accounts.
- Regularly review your credit reports.
- Look for unexpected charges on your debit or credit cards.
- Note alerts that your accounts have been accessed from another computer or device.
- Keep your accounts safe:
- Consider using a passphrase – a series of random words or sentences that mixes upper and lower-case letters and special characters.
- User multi-factor authentication when available.
- Be wary of unexpected notices that your account passwords have changed.
- Use email safely:
- Never reply to emails (or text messages) that request personal information.
- When in doubt, don't open attachments or click links in emails from unknown senders.
- If you receive an email you weren't expecting from a sender you know, call to verify they sent it.
- Stay safe online:
- Manually type in website addresses instead of clicking on questionable links.
- Watch out for phishing websites. These present as legitimate but are simply gathering your private information.
- Only do business with companies you know and trust.
- Overall, be vigilant and suspicious constantly when on the internet.
- Keep your devices safe:
- Make sure all your internet-connected devices are up to date.
- Make sure any home computers have anti-virus installed and are active and up to date.
- Run software that comes only from reputable sources.
- Make sure you have an automated file backup system in place.
For more information on how to protect yourself from fraud and identity theft, view these tips from Experian.